Terms of Service

Welcome to our Travel Agency Sebastian Voyage. These are the Terms of Service which govern your use of our website, mobile application and services, including bookings for flights, hotels, tours, cruises and related travel arrangements. By accessing or using our services you agree to these Terms. Please read them carefully.

1.              Acceptance of Terms

By using our website or services, you acknowledge that you have read, understood and agree to these Terms of Service, as well as our Privacy Policy. If you do not agree to these terms you must not use our services.

2.        Services Provided

We offer travel-related services, including:

•     Booking flights, hotels, tours and cruises.

•     Custom travel packages and itineraries.

•     Travel-related customer support.

All services are subject to availability and the terms and conditions of third-party providers, such as airlines, hotels, cruises and tour operators.

3.         User Eligibility

•     You must be at least 18 years old to use our services

•     By using our services, you confirm that all information provided is accurate and that you have the authority to make bookings on behalf of all travelers included in your reservations.

4.          Book and Payments

a.  Booking Process

•     All bookings must be made through our website or by contacting our customer support team.

•     Your booking is confirmed only after full payment is received and you receive a confirmation email or notification.

b. Pricing

•     All prices are displayed in US currency

•     Prices are subject to change without notice due to fluctuations in provider rates, taxes, or fees.

c.  Payments

•     Payments can be made via credit/debit card, bank transfer or other approved methods.

•     Full payments is required at the time of booking unless otherwise specified.

d. Taxes and Fees

•     Prices may include applicable taxes and fees unless stated otherwise.

5.        Cancellations and Refund

a.Cancellation by you 

•     Cancellation policies vary depending on the type of booking (e.g., flights, hotels, cruises, tours). Specific terms will be provided during the booking process.

•     Refunds, if applicable, will be processed in accordance with the cancellation policies of third-party providers.

b. Cancellations by Us or Third-Party Providers

•     We reserve the right to cancel bookings due to unforeseen circumstances, errors, or provider cancellations.

•     In such cases, we will notify you promptly and provide alternative options or refunds where applicable.

6.        Travel Requirements

•     Passports and Visas:

•     You are responsible for ensuring you have valid travel documents and visas for your destination(s).

•       Health and Safety:

•     You are responsible for complying with any health or vaccination requirements for your trip.

We are not liable for delays, cancellations, or denial of entry due to failure to meet travel requirements.

7.       Third-Party Providers

•     We act as an intermediary between you and third-party travel providers (e.g., airlines, hotels, tours operators, cruises).

•     All bookings are subject to the terms and conditions of these providers, which may include additional fees or restrictions.

8.        User Responsibilities

•     Provide accurate and complete information during the booking process.

•     Ensure compliance with all applicable laws and regulations during your travel.

•     Notify us immediately of any errors or issues with your bookings.

9.       Limitation of Liability

•     We are not responsible for any delays, cancellations, damages, or losses caused by third-party providers.

•     To the maximum extent permitted by law, we disclaim all liability for:

•     Loss of enjoyment or missed opportunities.

•     Incidential or consequential damages.

•     Events beyond our reasonable control, such as weather, strikes, or government actions.